Vodacom Telectro store Bredasdorp

Vodacom Telectro shop Bredasdorp; RUDE!

I needed assistance from Vodacom yesterday. I phoned the Vodacom shop at Shop 20, Pavillion Mall, 21 Searly Street in Bredasdorp. (Telectro Vodacom Bredasdorp. ***). I was greeted by a short "hello". I asked if it was the Vodacom shop in Bredasdorp and a reply came as 'yes'. No introduction at all, but short and rude! I then asked the person who answered for his name and he promptly put the phone down in my ear!

I immediately phoned back and the same person answered with the same rude 'hello'; No introducing the business or who is speaking. I then asked the person for his name and he reluctantly gave his name to me as Duran Morkel. I asked for assistance with my Vodacom pin problem. Gave all my details and he said that he will phone me back promptly. He did not. I phoned back some time later. Same rude way of answering the phone (not at all what you would expect from a person working for a big company like Vodacom!) I asked again for assistance and he assured me that he will sort it out and phone me back. This is the next day and I'm still waiting!!! I then, in desperation googled Vodacom customer care and emailed my need. I was phoned back first thing this morning and the issue with my pin number was promptly sorted out. (thanks!)

I think the staff, and specifically Duran Mosterd, at the Vodacom shop in Bredasdorp, need some training in telephone etiquette and customer service.