Vodacom Telecommunications

So today is day 7 with NO Connection to Our Vodacom Fibre. My Husband Arnold Pretorius has logged Numerous calls to no avail. They gave him a SR number as well. He needs it for work !!!!!!! Loosing money everyday. Same excuse they have....................... Have to send emails..........................BUT NOTHING GETS SORTED. Such a dissapointment. We have been loyal vodacom customers for many years..... WE NEED IT TO BE SORTED TODAY !!!!!! Oh yes and another thing....... very conveniently there is never a supervisor or manager available to talk to..... How does that work? So while Vodacom is earning money we are loosing income and out livelihood as we cannot work without connection. We have spoken to the following people already. Musa, Vuyo, Bonbi or Bangi, Anneliza and yesterday Olivia Isaacs. Ang guess what her response was......"I need to send an Email"...... this is absolutely ridiculous. She then promised she would phone us back within a week..... so 7 days is now most probably becoming 13 days !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!