NG
Nomaswazi G
1 reviews | Active since Dec 2019
12 Jan 2022, 07:27
Vodacom telecommunication
i have settle my vodacom account 2 months ago. But i did not receive any settlement letter. Whenever i contact them they allows say its been sent and that also appears on my credit score that the account its still outstanding. They are ******** they took my money and they still say my account is outstanding
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Replies (2)
Vodacom's replyOfficial
12 Jan 2022, 07:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jan 2022, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Jan 2022, 13:55Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the below feedback was provided.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team assisted and updated your account status. Kindly note that the account cannot be updated to settled as the account is still active and within term.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the below feedback was provided.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team assisted and updated your account status. Kindly note that the account cannot be updated to settled as the account is still active and within term.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2022, 13:55
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the below feedback was provided.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team assisted and updated your account status. Kindly note that the account cannot be updated to settled as the account is still active and within term.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the below feedback was provided.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team assisted and updated your account status. Kindly note that the account cannot be updated to settled as the account is still active and within term.
Regards,
Vodacom Consumer Website Team
Best regards,