KA
Karen A

1 reviews | Active since Sept 2021

16 Sept 2021, 14:57

Vodacom / Telecoming *****ing from their clients

It was with interest that I read Megan Bertz' email with regards to her cell phone billing. I have been a "model client" (as per their upgrade calls) for more than 15 years. I too never check the finer detail of my account checking only the final amount. That was until today, & I too have been paying Telecoming on a monthly basis. I was advised by a very helpful call centre agent in the accounts department that due to the fact the I previously had an open line, this did not reflect as it was just deducted off my monthly minutes. Now that the package has changed and it reflects. In more than 15 years I have NEVER subscribed to any Vodacom subscriptions or ANY subscriptions for that matter. I don't even play candy crush!!!!!! So the question that begs an answer is - How long Vodacom has this been going on? Do your cell phone sales consultants 'add' this to your package when you agree to an upgrade? For how long have I been paying for this unwanted / unauthorized subscription? I have probably paid enough money to purchase a tidy sum of Vodacom shares. I look forward to hearing from Vodacom and their excuse for *****ing. ETV was right with the recent program title - Who is really looting the country??

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Replies (1)
Vodacom
Vodacom's reply17 Sept 2021, 07:20
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team