PD
Pamela D
1 reviews | Active since Jun 2019
28 Oct 2020, 19:35
Vodacom telecom
I'm still struggling with something... I got in taught with vodacom and they told me that i don't own them a R24. But a default of R24 still show on ny credit report. It show vodocam telecom R24 arrears... They already send me a proff of payment and told me that it will not appear on my credit record after 7days but it still show after 20 days...
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Replies (2)
Vodacom's replyOfficial
29 Oct 2020, 07:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Oct 2020, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Oct 2020, 17:08Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our legal team for further assistance. Based on the feedback provided an instruction was sent to all relevant credit bureaus to update your payment profile. Please allow 7 days to be completed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our legal team for further assistance. Based on the feedback provided an instruction was sent to all relevant credit bureaus to update your payment profile. Please allow 7 days to be completed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Oct 2020, 17:08
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our legal team for further assistance. Based on the feedback provided an instruction was sent to all relevant credit bureaus to update your payment profile. Please allow 7 days to be completed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our legal team for further assistance. Based on the feedback provided an instruction was sent to all relevant credit bureaus to update your payment profile. Please allow 7 days to be completed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,