Vodacom Tele Sales Upgrade - DO NOT USE

For those of you having problems with upgrading your contracts via tele agents, use this email: "ceo @ vodacom . co . za" I had problems with my upgrade via their useless tele agents. This took 7 months to get to a point where it was OK, not 100% correct, but OK. Then I wanted to upgrade another number, only to see they upgrade that already and my first number was not upgraded. The minutes and data are a complete mess. They don't answer my emails. They are totally *********** and and they do not even answer your hello peter requests. I have been given a longer term (2,5 years instead of 2), they took away 300 minutes and 1.3GB of data and upgraded the wrong number, migrated me to another platform without consent. Now look what response I am getting - bear in mind that calls are recorded: ####May you please furnish us with an affidavit stating that the upgrade was processed without consent, together with a copy of the account holder's id and three signature specimen. Kindly note the above mentioned documents will be required by our Forensic team before investigating the matter.#### They do not even want to give me the recordings (that does not exist).