Vodacom technology poor

I’ve been waiting for over a month for me Apple Watch eSIM to work again. I was told it is a general problem. Somebody called on 21/11/24, to say everything is sorted out unfortunately I didn’t get the sms. They sent it to the wrong number. Today a lady helped and took her time to assist me , but the system failed. I can’t believe a massive company like Vodacom can’t get this right. It’s so frustrating. What more must a person do. Vodacom is really useless, a simple thing like activating mobile on my watch can’t be done. Apparently the one number is active, but on the watch app, it shows waiting. For more than 6 hours already.