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Priscilla M

1 reviews | Active since Aug 2015

29 Nov 2016, 16:24

Vodacom Technicians, Staff and Call Centre Agents are all USELESS and CLUELESS

<p>After 18years of being a client to Vodacom, I think it's to end my relationship with Vodacom. I demand a NO PENALTY CONTRACT BAIL OUT. I have not been able to make calls since Friday 25th November 2016. I eventually figured it out myself that this is a DROPPED CALL, the one lingo that Vodacom understands very well. I've been calling vodacom everyday for the past 5 days, all the technicians kept guessing what my problem could beto such an extent that I was to it's a sim card issue that needs to be replaced. I replaced the sim card today and triend it it on a different phone and the calls are still dropped. I have tried everything and I now want Vodacom to release me from the contract without any penalties. I guess this will be an opportunity for Africa's Largest cellphone giant like MTN to get a pieceof my money. Vodacom staff, Technicians and Call centre Agents areall USELESS.</p>

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2016, 07:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team