FH
Francois H
1 reviews | Active since Jul 2017
03 Dec 2021, 12:27
Vodacom Technicians
On 02/12/2021 at 11:28 a Vodacom technician came to fix my neighbors fiber and in doing so completely unplugged me from the junction box.
I have CCTV Footage of this happening.
When I called the Vodacom Fiber customer center they just say that there is an outage effecting 20+ people in my suburb, and that I have to wait for them to fix it. More there is nothing they can do about it (yet my neighbor using the same junction box is online??). They claim to have escalated my Service Request. Yet work from home is impossible without internet.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Dec 2021, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2021, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
FH
Francois H's updateReviewer Update
04 Dec 2021, 11:15Day 3. Still nothing... No calls from vodacom, no emails, and most important, NO INTERNET!
FH
Francois H's update04 Dec 2021, 11:15
Reviewer Update
Day 3. Still nothing... No calls from vodacom, no emails, and most important, NO INTERNET!
FH
Francois H's updateReviewer Update
07 Dec 2021, 17:32Technician was scheduled for Tuesday at 12pm. at 12:08 I received a call stating the technician would be half an hour to 45 mins late. At 15:07 when I called the vodacom customer care nr, they just said they will follow up and get back to me in half an hour. It is 17:32 and still nothing.
FH
Francois H's update07 Dec 2021, 17:32
Reviewer Update
Technician was scheduled for Tuesday at 12pm. at 12:08 I received a call stating the technician would be half an hour to 45 mins late. At 15:07 when I called the vodacom customer care nr, they just said they will follow up and get back to me in half an hour. It is 17:32 and still nothing.
Vodacom's replyOfficial
13 Dec 2021, 12:33Dear Francois Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre link is up and running. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2021, 12:33
Official
Dear Francois Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre link is up and running. Regards Consumer Website Team
Best regards,