Vodacom technician poor customer service

It's very sad....... I recently took a 3 in 1 data sim home wifi the deal was the 800gig plus router for R229 a month however from the time I got it till now the data is not working I have made it aware to vodacom store that I have taken from they did help alot however the technician at vodacom customer care was not helpful at all they guy was to supposed to call me @ 1:45pm on 12/11/2021 I took off from work just i can be at home with home wifi so the the issue can be resolved online however he has failed to call me and vodacom has already debited my bank account but I still was not be able to use the data however I did mange to get hold of customer care service I was told the technician department has closed already @ 4pm I can only be helped on Monday when they call me that's means I must take leave from work again which my salary will get deducted. From my side vodacom is terrible service good to take money but can't provide Service.