JN
Javan N
1 reviews | Active since Jun 2024
25 Jun 2024, 08:28
Vodacom Technical Service
Worst fibre after service. I have not had connectivity for almost a week. Contacted Vodacom multiple times and they tell me that the service ticket is still pending. I rather pay extra at another service provider and receive better technical service than remain at Vodacom. Disappointing service provider.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Jun 2024, 10:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jun 2024, 10:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JN
Javan N's updateReviewer Update
27 Jun 2024, 18:39As expected....Service continues to be terrible and the worst I have experienced. Even Telkom was better. I have been promised daily that someone will repair my line, however, one week has passed without it being fixed. Apparently a technician supposed to have fixed my line today at 2pm. Should I keep believing their lies of sorting it out. Its definitely time to move on to another provider.
JN
Javan N's update27 Jun 2024, 18:39
Reviewer Update
As expected....Service continues to be terrible and the worst I have experienced. Even Telkom was better. I have been promised daily that someone will repair my line, however, one week has passed without it being fixed. Apparently a technician supposed to have fixed my line today at 2pm. Should I keep believing their lies of sorting it out. Its definitely time to move on to another provider.
JN
Javan N's updateReviewer Update
30 Jun 2024, 18:0010 days have now passed since I last had connectivity. Since my first public review, Vodacom has promised to fix the line everyday, however have broken their promises. I am so frustrated and disappointed at their service. Stay away from this provider. Great deals, yet very very poor turnaround time from technical support to fix issues.
JN
Javan N's update30 Jun 2024, 18:00
Reviewer Update
10 days have now passed since I last had connectivity. Since my first public review, Vodacom has promised to fix the line everyday, however have broken their promises. I am so frustrated and disappointed at their service. Stay away from this provider. Great deals, yet very very poor turnaround time from technical support to fix issues.