Vodacom technical nightmare

<p>When it was time for Vodacom to fetch my debit order month end there were insufficient funds. This can happen. They offer a service on the phone where you resubmit your debit order. I had chosen this option and received an SMS confirmation that it was resubmitted a few days later. They did not fetch the money outstanding despite my receiving confirmation that they would. Then a few days later I was CUT OFF. Due to THEIR technical error, I suffer. What's worse is, when I rushed to the bank to pay outstanding amount I was informed of R100 penalty charge! Perhaps Vodacom is doing this on purpose to rob their customers. The joke is, after I paid I STILL received an SMS that I owe them money! That technical department is a nightmare. Livid </p>