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werner E
1 reviews | Active since Oct 2011
02 Sept 2020, 10:24
Vodacom Technical issues
I lodged a technical query on 19 August 2020 whereby my calls are all disconnected after 10 seconds into the call and not being able to use the 4G data at any given time even though my phone indicates full signal and availability
To date I have spoken to your consultants every second day to understand where we are and when I can receive feedback, None of them are able to provide any positive feedback or answers and can only provide generic answers. They also seem to drop the call conveniently when the discussion turns to heated ones??????? I have been told that a customer care manager will cal me and have received zero calls from any such person?????
Please advise when my technical issues will be resolved. I am currently paying for a service that I am not receiving, ie making/receiving calls and using data. My next step is to return my debit orders as the service I have agreed to is not being received or provided by you!
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Replies (2)
Vodacom's replyOfficial
02 Sept 2020, 10:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Sept 2020, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Sept 2020, 17:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided " Dear customer. Kindly be advised our technicians are attending to your network query. Please monitor the signal. Apologies for any inconvenience caused. We would like to thank you for your patience in this regard. www.vodacom.co.za". Regards Consumer Website Team
Best regards,
Vodacom's reply03 Sept 2020, 17:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided " Dear customer. Kindly be advised our technicians are attending to your network query. Please monitor the signal. Apologies for any inconvenience caused. We would like to thank you for your patience in this regard. www.vodacom.co.za". Regards Consumer Website Team
Best regards,