Vodacom Technical Issue with OneNumber?

I absolutely hate that I have to write a negative review about a company, hoping that somebody could help me resolve my problem, but I saw that another person complaint on hellopeter and Vodacom managed to assist him. So it seems as if this is my way forward then.

With no luck, I have been trying to activate OneNumber on my Apple Watch since the beginning of December 2022. I have been from pillar to post between Vodacom and the iStore (based on Vodacom's claim that it is an Apple Watch issue - which it is not) and spend too many hours with call centres to even think about it. Finally, in February 2023 a store manager at a Vodacom shop found an internal bulletin referring to a Technical Challenge that Vodacom has with OneNumber Activation. The letter was dated 15 December 2022.

Fast forward to March 2023 and there is still no indication if Vodacom sorted out their technical issue or not. I even put my name on a list with one of the shop assistants so that he can call clients when the issue will be resolved. Apparently, this list is growing!

Vodacom, could somebody who knows how to resolve this issue please assist your frustrated clients? Both my husband and I are having this issue. We even had to change his contract to an open plan to allow esim activation which we now cannot use due your challenges. My contract is expiring this year and it is looking very tempting to move to a service provider who can actually get this right.