MJ
Melchisedec J
1 reviews | Active since Jul 2019
08 Jan 2024, 16:31
VODACOM TECHNICAL IS THEN *******
I have app**** for a new Fibre line from Vodacom and on (approval),I was sent a link to activate the account,and a Debit Order amount of R399 deducted it has been a week and no connection, ON Application I was told a Technician will come and connect the Fibre cable,to Our Surprise when I called,Cindy is claiming that the line is activate, THEY (VODACOM)never sent a TECHNICIAN TO INSTALL THE LINE,but The Line is Active,I need to pay to get VIDACOM LINE Connected...
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Replies (2)
Vodacom's replyOfficial
09 Jan 2024, 07:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jan 2024, 07:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MJ
Melchisedec J's updateReviewer Update
10 Jan 2024, 14:09It is a same old Story,I spoke to:
CINDY
XOLANI
ZINTLE
SAME OLD STORY
THEY HAVE ESCALATED,claiming that their Turn-around Time is(24 to 48)hours,Now it is 72hrs and Vumatel is still the Boss of COMMUNICATION...
MOMEY HAS.BEEN DEDUCTED AND THE CLAIM SERVICE IS RUNNING
CINDY
XOLANI
ZINTLE
SAME OLD STORY
THEY HAVE ESCALATED,claiming that their Turn-around Time is(24 to 48)hours,Now it is 72hrs and Vumatel is still the Boss of COMMUNICATION...
MOMEY HAS.BEEN DEDUCTED AND THE CLAIM SERVICE IS RUNNING
MJ
Melchisedec J's update10 Jan 2024, 14:09
Reviewer Update
It is a same old Story,I spoke to:
CINDY
XOLANI
ZINTLE
SAME OLD STORY
THEY HAVE ESCALATED,claiming that their Turn-around Time is(24 to 48)hours,Now it is 72hrs and Vumatel is still the Boss of COMMUNICATION...
MOMEY HAS.BEEN DEDUCTED AND THE CLAIM SERVICE IS RUNNING
CINDY
XOLANI
ZINTLE
SAME OLD STORY
THEY HAVE ESCALATED,claiming that their Turn-around Time is(24 to 48)hours,Now it is 72hrs and Vumatel is still the Boss of COMMUNICATION...
MOMEY HAS.BEEN DEDUCTED AND THE CLAIM SERVICE IS RUNNING