DB
Dear B
1 reviews | Active since Mar 2019
03 Sept 2022, 08:39
Vodacom technical glitch affecting my OTP issues
System error and I am facing big issue during a medical emergency, they are not available to help my case, I did what I had to do and I am suffering now because of their technical problem and I need help, no help to proceed further, hope they can find some way to fix my problem.
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Replies (2)
Vodacom's replyOfficial
04 Sept 2022, 13:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2022, 13:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DB
Dear B's updateReviewer Update
13 Sept 2022, 13:48No, I still dont have my saver plan activated on the sim, but I get sms to say yes, but in phone app it is not working like last time. No one reached out to me, I had to ask one of my friend to go to your shop to assist, still not working, I am using Wifi calling method to connect, hope that does stay for long. I still need help. Someone should contact me on email or whatsapp or my India number.
DB
Dear B's update13 Sept 2022, 13:48
Reviewer Update
No, I still dont have my saver plan activated on the sim, but I get sms to say yes, but in phone app it is not working like last time. No one reached out to me, I had to ask one of my friend to go to your shop to assist, still not working, I am using Wifi calling method to connect, hope that does stay for long. I still need help. Someone should contact me on email or whatsapp or my India number.