1 reviews | Active since Nov 2020
Vodacom Technical error costing me thousands.
In June 2022 due to a technical error by Vodacom an old subscription was reactivated. I noticed the increase on my invoice and reported it immediately. Since June 2022 after speaking to numerous consultants explaining my predicament still the amount for 2 subscriptions are being deducted , today was the final straw. I got a call to advise me if I dnt pay R529 my service will be suspended I was shocked as I have a debit order but ok I go to canal walk century city pay this huge amount. Keeping in mind that my actual subscription is one of R286. It increased to R396 and now demanding R529. Not only did I pay the R529 but tonite my account was debited with R529 again! I was told that by August 2022, they know they had a system error, my account will be rectified. However since June till now Vodacom has overcharged me by more than R2000 and no one us sorting out the problem! I am at my wits end! Instead I am having to fork out triple the amount of my contract. I WANT A REFUND FOR ALL THE MONTHS SINCE JUNE THAT I WAS OVERCHARGED!!!
Best regards,
Best regards,
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Best regards,
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Best regards,
