DS
Daria S

1 reviews | Active since Nov 2020

03 Jan 2023, 22:25

Vodacom Technical error costing me thousands.

In June 2022 due to a technical error by Vodacom an old subscription was reactivated. I noticed the increase on my invoice and reported it immediately. Since June 2022 after speaking to numerous consultants explaining my predicament still the amount for 2 subscriptions are being deducted , today was the final straw. I got a call to advise me if I dnt pay R529 my service will be suspended I was shocked as I have a debit order but ok I go to canal walk century city pay this huge amount. Keeping in mind that my actual subscription is one of R286. It increased to R396 and now demanding R529. Not only did I pay the R529 but tonite my account was debited with R529 again! I was told that by August 2022, they know they had a system error, my account will be rectified. However since June till now Vodacom has overcharged me by more than R2000 and no one us sorting out the problem! I am at my wits end! Instead I am having to fork out triple the amount of my contract. I WANT A REFUND FOR ALL THE MONTHS SINCE JUNE THAT I WAS OVERCHARGED!!!

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Replies (2)
Vodacom
Vodacom's reply04 Jan 2023, 08:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 Jan 2023, 06:56
Official
Dear Daria

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Best regards,