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Linda F

1 reviews | Active since Dec 2017

08 Mar 2019, 11:37

Vodacom tech support useless if at all available

I've been having problems with my email returning. I started with my email host on Wednesday and had to contact Vodacom yesterday - after numerous sms messages and a call 16h20 yesterday afternoon, I have not advanced one bit. I need high level tech support and all that I am getting is, do you have enough data, change your smtp server (which they do not understand the difference between a pop3 and imap account). I closed the call this morning, because it is causing blood pressure problems for me. I went to a Vodacom shop, very nice, experienced lady told me the bad news, ONLY Vodacom can help me and that she agrees with my email host that the problem is indeed with Vodacom and that their servers are preventing my email from going out, I have to phone 135 (no more can one choose to phone the tech people) - I have now tried AGAIN, after 15 min I ended the call, because I was still waiting for the tech department . I have vowed this now a few times over the past year, but I will end my contracts with Vodacom once they have run out, They are *********** and ******** and takes the customer as stupid.

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Replies (4)
Vodacom
Vodacom's reply08 Mar 2019, 13:10
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply08 Mar 2019, 15:25
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
LF
Linda F's update09 Mar 2019, 07:45
Reviewer Update
Awesome Vodacom, just a pity that I'm STILL waiting for somebody to contact me, nevermind solving my issue. (Speaks mountains of your priorities) Your garbage regarding valued customers make me sick, you are more useless than ever.
LF
Linda F's update12 Mar 2019, 19:35
Reviewer Update
Thank you once again Vodacom, you did contact me on Saturday afternoon and a very arrogant man refused to listen to me, he kept on telling me that the problem is with my email service provider. Well today they proved you wrong, feel free to contact me and I will tell you what customer service is about as they went the extra mile in showing me that you are in fact wrong and that the problem with the outgoing server is with you. But I doubt it if you care, just as much as you cared on Saturday afternoon.