VODACOM TECH department work ethic is below sub-standard
I phone was ****** 4th December 2023 and my sim swap is not functional. It is going on 16 days that I have not been able to use my number. Three Vodacom staff have written to the TECH department and still nothing is sorted out, yet VODACOM will take payment at month end.
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Vodacom's replyOfficial
19 Dec 2023, 12:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Dec 2023, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
20 Dec 2023, 10:48Still no response about getting my sim swap sorted. it is now 16 days. Vodacom are you going to give me a credit for the payment I made in November for the use of the sim and the number during December. I cannot believe that you are taking so long to organise the sim swap.
's update20 Dec 2023, 10:48
Reviewer Update
Still no response about getting my sim swap sorted. it is now 16 days. Vodacom are you going to give me a credit for the payment I made in November for the use of the sim and the number during December. I cannot believe that you are taking so long to organise the sim swap.