1 reviews | Active since Mar 2014
Vodacom tax invoicing a nightmare
<p>My vodacom query re no. is 1- ********** 611522. I requested them to send me copies of my June and May 2016 invoices for invoice number: B ********** 21 and invoice number: B ********** 99. I didnt receive my emailed tax invoices + statement for these 2 months which is what l requested when l took out my 2 months contract with vodacom. My employer isn't accepting the computer genereted invoices that have the heading "copy of tax invoice" on them and only wants the ones with the heading "tax invoice". I emailed a letter to ********** explaining this to vodacom 3 days and was sent these "copy of tax"invoices today which my letter clearly states that l'm not interested in as l cant claim from my employer. Thehy even sent me an sms stating that they have closed my query yet they have sent me the wrong stuff as this sint what my query requested. Can l please get properly haeded "tax invoices" from vodacom and not these "copy of tax invoice"headed documents? i am so fraustrated as l cleraly explained this in my letter and have spent so much time on the 082111 customer service line with no success. Even the solutions team on the line just kept me on silent hold and eventually vanished into think aire. I am very fraustrated, Ron.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
No one has contacted me to resolve my query as your above post claims and you know what, in my right frame of mind l’ll never recommend a Vodacom contract to friends and family. Neither will l renew mine once its run out. I sent my 1st email with a copy of my ID and a letter explaining why l’m requesting my tax invoices to ********** on 12 December 2016 at 15h43 and a follow up email to ********** + ********** On 15 December 2016 with follow up phone calls to customer service in between the emails and have received nothing. I have resent my email again today in frustration. I’ll also pop into your outlet to see if l can speak to someone face to face as these so-called queue reduction facilities and services of yours don’t work, sorry but l know when l get good service and pretty much know when l’m getting **** service. Disappointed, Ron
No one has contacted me to resolve my query as your above post claims and you know what, in my right frame of mind l’ll never recommend a Vodacom contract to friends and family. Neither will l renew mine once its run out. I sent my 1st email with a copy of my ID and a letter explaining why l’m requesting my tax invoices to ********** on 12 December 2016 at 15h43 and a follow up email to ********** + ********** On 15 December 2016 with follow up phone calls to customer service in between the emails and have received nothing. I have resent my email again today in frustration. I’ll also pop into your outlet to see if l can speak to someone face to face as these so-called queue reduction facilities and services of yours don’t work, sorry but l know when l get good service and pretty much know when l’m getting **** service. Disappointed, Ron
