Vodacom TAT is a laugh

In the middle of Sep18 (roughly the 13th) we confirmed our Fibre order with Vodacom as our chosen service provider.

After confirmation of our order, the router was delivered to us but rather then contacting us to make installation, the router was left with security. After contacting Vodacom, we were advised that Vodacom needs to install the router for us.

3 calls later and the passing of 3 weeks, no contact has been initiated by Vodacom to myself or my partner.

Each call to the contact help centre yields no feedback. I am told that an email needs to be sent to the department that installs the router and that I cannot contact this department directly. Each time I am advised that I will be contacted within 2-5 working days.

Vodacom TAT is ********** and i request that should I not be contacted by COB of Fri the 12th of October, we will be cancelling our order and pay more to a service provider that actually knows proper customer service.

I look forward to your response.

tx

Anesh