Vodacom tarnished my credit record because they can't manage their over the phone product offer and they can't provide call recordings when there are disputes but just list your account as bad.

I used to love vodacom, until they messed up my credit record. I had a data contract which I was offered over the phone with vodacom which I cancelled in 2016 and the call center agent told me it's alright and I don't owe nothing the contract will be cancelled. To my surprise after 3 months someone from Vodacom called me saying I owe Vodacom, I asked them to send me call recording to ascertain that I accepted any Ts&Cs saying if I cancelled I will be penalised. This was not provide and they decided to hand my details to their lawyers, when I spoke to the lawayers I asked for the same thing(call recordings) which couldn't be provided. This matter went on forever then I decided to pay the amount just to protect my credit record but it was too late because my credit record was tarnished. Now I can't get any loan because of this, even thou I've paid Vodacom. I've asked over and over for vodacom to remove thier account on my credit record and no one is willing to assit.