SA
Sham A
1 reviews | Active since Feb 2025
09 Jul 2025, 17:45
Vodacom Tariff Increase a *******
I entered into a 3 year contract for wifi data on the 1TG at R399 per month. The package suited my needs and budget. After a year Vodacom increased the monthly subscription to a whopping R503. No prior notification was given and the new installments equates alot more than some of the uncapped packages out in the market. Vodacoms response was that its tariff increase is due to rising inflation costs. This i find totally unacceptable and unfair, as the new tariff is a 27% hike. Nothing stops Vodacom from increasing their tariffs again which will inevitably see me having to pay double the amount I initially agreed upon. This is totally unfair and blatant breach of the terms of the contract.
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Vodacom's replyOfficial
10 Jul 2025, 08:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jul 2025, 08:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SA
Sham A's updateReviewer Update
18 Jul 2025, 08:49Necessary guidance???
I received a call from an agent who wasn't able to assist in any aspect. His response was the ************ tariff increase was implemented at executive level and theres nothing he could do. So im held at ransom to abide. Still awaiting correspondence from the agent via email, but nothing so far. Its been more than 4 days now. That's how pro-active Vodacom is. No customer service or consideration. Devious and manipulative endeavors to trap customers into paying more than they signed on for!!
I received a call from an agent who wasn't able to assist in any aspect. His response was the ************ tariff increase was implemented at executive level and theres nothing he could do. So im held at ransom to abide. Still awaiting correspondence from the agent via email, but nothing so far. Its been more than 4 days now. That's how pro-active Vodacom is. No customer service or consideration. Devious and manipulative endeavors to trap customers into paying more than they signed on for!!
SA
Sham A's update18 Jul 2025, 08:49
Reviewer Update
Necessary guidance???
I received a call from an agent who wasn't able to assist in any aspect. His response was the ************ tariff increase was implemented at executive level and theres nothing he could do. So im held at ransom to abide. Still awaiting correspondence from the agent via email, but nothing so far. Its been more than 4 days now. That's how pro-active Vodacom is. No customer service or consideration. Devious and manipulative endeavors to trap customers into paying more than they signed on for!!
I received a call from an agent who wasn't able to assist in any aspect. His response was the ************ tariff increase was implemented at executive level and theres nothing he could do. So im held at ransom to abide. Still awaiting correspondence from the agent via email, but nothing so far. Its been more than 4 days now. That's how pro-active Vodacom is. No customer service or consideration. Devious and manipulative endeavors to trap customers into paying more than they signed on for!!