VODACOM TARIFF INCREASE

MY ACCOUNT CHANGED IN 3 MONTHS TIME -MARCH 2018 IT WAS STILL 278.50 WHICH IS A FIXED AMOUNT - APRIL 2018 IT BECOMES 281.50 WITH THE NEW 15% VAT INCREASE BUT NOW MAY 2018 ITS R47 MORE - THE ANSWER I GOT BACK WAS THAT EVERY YEAR THEY UPGRADE THEIR SPEED OF SERVICE - HOW DE HELL? THIS IS A TWO YEAR CONTRACT? AND ITS BREACH OF CONTRACT !! I NEED AN EXPLANATION VODACOM AS THIS IS THE FIRST TIME IN HISTORY WITH MANY YEARS AT YOUR COMPANY - SOMETHING IS FISHY!!!SEE MAIL BELOW FROM THEIR CUSTOMER CARE

Hi Jasper

From 1 May 2018 both the data allocation and price will increase on your Vodacom price plan. We constantly review our various tariffs to ensure that they make sense for both the business and our valued customers. As South Africa’s leading network, we work hard to provide great value to our customers and remain committed to investing in our network to increase speeds, widen coverage and enhance customer experience. For more information visit (http://www.vodacom.co.za/vodacom/shopping/plans/smart-top-up-s-plus) T&C’s apply.

Regards, Thembeka Mbulawa

Customer Care eService Team