Vodacom Tap Gamez Theft

<p>As a Vodacom Red client for the past 2 years I refrain from exceeding my 700 min or data considering my already large monthly premium.</p> <p>Upon receipt of my invoice for May 2017, I discovered additional fees charged which Vodacom labelled: content services.</p> <p>I phoned 082 111 (Vodacom customer services) on 25/05/2017 as I have not given consent for additional services and most certainly received none.</p> <p>The consultant informed me that Tap games was activated for R20 per day from 21/04/2017.</p> <p>I did not give my consent to Vodacom nor any other company that they share my information with.</p> <p>The consultant was only able to cancel this ‘service’ and was unable to assist with the refund of my money.</p> <p>She supp**** the following number: 011 ********** which did not work. Please note how my supplier passed the buck to me, a ‘Red’ client, to sort out – NO SERVICE from VODACOM</p> <p>Shortly after calling Vodacom I received a sms instructing me to reply with a NO if the issue is not resolved and they will call back withing 72 hours, I comp****, and waited – NO SERVICE from VODACOM</p> <p>On 30/05/2017, I went to the Vodashop at the Somerset Mall entrance 1 where I told my story to a consultant.</p> <p>Once again the consultant said there is nothing she can do and that Vodacom can’t help me. Once again my supplier passed the buck to me by giving a number I should call. I refused and insisted to speak to the manager. After some investigation the manager found that my next bill will be affected as well.</p> <p>He lodged a complaint with the following reference number: 1- ********** 580241 and said that Vodacom will make contact within 72 hours.</p> <p>Today is 12/06/2017 and I am yet to receive feedback from Vodacom – NO SERVICE from VODACOM</p> <p> </p> <p>It is advertised as VODACOM RED VIP (very important person) but they do not back it up with service.</p> <p>I feel ****** by Vodacom.</p> <p>Luckily my contract is up for renewal in September.</p> <p>VODACOM, pay back my money.</p> <p> </p>