GF
Garth F
1 reviews | Active since Jul 2014
02 Feb 2019, 08:13
Vodacom talking points redeeming for data doesn't work
Trying to redeem talking points for data on the Vodacom app for ages now but it never works . I have over 600 points and the app always unable to process due to technical difficulty . How can one introduce a rewards programme that doesn't work . Not very happy
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Replies (2)
Vodacom's replyOfficial
02 Feb 2019, 11:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Feb 2019, 11:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Feb 2019, 13:56Dear Garth,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried contacting you on numerous attempts and there was no answer. Please advise if you still require assistance with your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried contacting you on numerous attempts and there was no answer. Please advise if you still require assistance with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Feb 2019, 13:56
Official
Dear Garth,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried contacting you on numerous attempts and there was no answer. Please advise if you still require assistance with your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried contacting you on numerous attempts and there was no answer. Please advise if you still require assistance with your query.
Regards,
Vodacom Consumer Website Team
Best regards,