CG
Cobus G
1 reviews | Active since Sept 2015
04 Oct 2019, 12:51
Vodacom Talking Points
I used my all of my talking points. Contacted customer service on 2019/08/21, 2019/09/16 and 2019/09/17 and today without success. Forward print screens of the problem on request. I could use 100 points today but not the other 122. Just get error that it is not enough talking points. The always promise to to answer in certain time but nothing happens. It appears same of the points occur on previous system and is not displaying correctly on current system. I give up on Vodacom.
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Vodacom's replyOfficial
04 Oct 2019, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply04 Oct 2019, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Oct 2019, 10:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regards,Consumer Website Team
Vodacom's reply16 Oct 2019, 10:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regards,Consumer Website Team