WS
Wilbur S

1 reviews | Active since Feb 2016

12 Jul 2023, 08:42

Vodacom Talking points ****

I received a message from Vodacom saying I have 5340 talking points and that it would expire soon if I don't redeem them. I then went on the link I ws sent and it had a few products to choose from.

However when I try to redeem any of them it won't go oast the card details page. I have tried everything but its just not working. I feel like I am being ****med because first I didnt even know that talking points still exist, secondly i get told 24 hours before it expires and third I can't redeem the points at all now.

I have been a very loyal customer for the past 10 years, as I have had only vodacom numbers since I first got a phone but this is how you are treated when it comes to rewards and gifts.

I tried to get the earphones, the mi airfryer and the toothbrush but I cant redeem.

Very disappointed and I am definitely leaving this network this time around.. Sorry not sorry

0
Replies (2)
Vodacom
Vodacom's reply12 Jul 2023, 09:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
WS
Wilbur S's update12 Jul 2023, 12:04
Reviewer Update
But why does it take me to the vodacom website?