Vodacom Talking point staff *********** and Lazy

I had about 1900 points which I could redeem for a phone. I called the call center twice, selected a phone and each time I will be told the "system is unable to save my address". Now, I have forfeited more than 80 points because i could not complete the transaction. Why must the incompetency of Vodacom staff, cost me my points. I told them, that I needed to utilise those points before monthend and in both occassions, I was told *I will be called back* and nothing happened.

I want my points restored. There is no vodashop near me, which is why I usually contact the call center and the phone gets couried to me.