JM
Jaco M

1 reviews | Active since Sept 2011

07 May 2018, 14:39

Vodacom taking your money

After canceling all subscriptions and other nonsense that Vodacom just adds to your bill this month I get another bill of R1420. Just to hear that Vodacom billed me R175 for Vlive and me just using Vlive as a landing page when opening the internet.

Busy canceling my Vodacom subscriptions as the reach the end of their contract. Watch out. Vodacom is out to rob you of your hard earned money. Let's see if they transfer the data next month or if I get ****** of that too.

0
Replies (2)
Vodacom
Vodacom's reply07 May 2018, 15:35
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 May 2018, 16:52
Official

Good day

We regret taking note of your experience. Thank you for taking my call.

I note there are no charges on your recent invoices; this means all subscriptions have been cancelled. I will credit the invoice reflecting the charges you refer to (earlier in 2018)

We once again apologise for any inconvenience caused.

Regards

Moddy