nT
nina T
1 reviews | Active since Dec 2014
10 Jan 2022, 18:59
Vodacom taking there time
So i was called back and was told i was going to get another call back i had to provide my imei number for device i got a miss call but i was also told by Dean that if they cant reach me they will email or leave message on this site im still waiting i literally bought a 1 gig whatsapp ticket and it last me days its only for whatsapp nothing else when i use my telkom its called a social bundle its wha tsapp instagram and facebook aa 1gig last me about 3 weeks im currently locked out of my facebook as i cant receive a unlock code as my network has been locked i dont know whats taking so long or is it false marketing just to get ppl to buy the device
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Replies (2)
Vodacom's replyOfficial
11 Jan 2022, 07:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2022, 07:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jan 2022, 09:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the below feedback was provided. As per discussion, we have escalated your query to our Technical Resource Team and based on the feedback received, Samsung don’t provide network locked devices. Please try loading a minimum of 150MB and insert the sim> do factory reset on the phone> reboot and test.
Should this not work you will need to take the device to the nearest Vodacom Repair Store for assistance. Regards Consumer Website Team
Our records indicate that the below feedback was provided. As per discussion, we have escalated your query to our Technical Resource Team and based on the feedback received, Samsung don’t provide network locked devices. Please try loading a minimum of 150MB and insert the sim> do factory reset on the phone> reboot and test.
Should this not work you will need to take the device to the nearest Vodacom Repair Store for assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2022, 09:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the below feedback was provided. As per discussion, we have escalated your query to our Technical Resource Team and based on the feedback received, Samsung don’t provide network locked devices. Please try loading a minimum of 150MB and insert the sim> do factory reset on the phone> reboot and test.
Should this not work you will need to take the device to the nearest Vodacom Repair Store for assistance. Regards Consumer Website Team
Our records indicate that the below feedback was provided. As per discussion, we have escalated your query to our Technical Resource Team and based on the feedback received, Samsung don’t provide network locked devices. Please try loading a minimum of 150MB and insert the sim> do factory reset on the phone> reboot and test.
Should this not work you will need to take the device to the nearest Vodacom Repair Store for assistance. Regards Consumer Website Team
Best regards,