Vodacom taking our money but not delivering on Service.

My internet was working fine till the beginning of this month. Home internet LTE. Then suddenly it kept connecting, disconnecting, connecting, and disconnecting. Even the router's light goes red. It works for 5 minutes and then stops. On and off. I've now logged 4 customer service requests in the last month, and even one with the local Vodacom shop. And nothing has been done. Every time they tell me it will be fixed in 248-48 hours, and then when I phone a few days later, it is either not completed or they say they couldn't get hold of me. Even though I told them to only phone me after 2pm in the day. I on the point where I am going to make a formal complaint with the ombudsman and demand a refund. And this happenes every few months. We pay for 50mps line but get nonservice. And if I get one more agent telling me to reset my router, ill scream. Its not the router. Ive had it in 3 routers already and they all do the same thing. Oh and remember the good old days where u could call the technical department yourself, or they put you through to the technical department. It doesnt exist people. Its time to go to the ombudsman and make a complaint People. And ask for your money back. If 10000 of us do this, im sure they will start listening. Lets post to Facebook too.