Vodacom taking no responsibility for damages

Handset was booked in at Vodacom repair shop when phone came back it was scratch on the side that was not there before. So they escalated, phone came back even more scratches and dents on the phone. Then escalate again they only did a software upgrade, escalate it again Vodacom store sent back failed check. Came back again new back cover but phone still damaged. Shop manager escalated the matter again. Head office is giving no feedback. I have given Vodacom more than enough chance to sort this out. I am requesting a dead lock letter and i will be handing this matter over to the ncc.<br> <br> Job numbers<br> ***2 latest one<br> ***<br> ***<br> ***<br> ***