lM
lerato M
1 reviews | Active since Oct 2014
03 Dec 2025, 19:05
Vodacom taking my money from account without my permission
I am once again disputing the monthly deduction of R1600 for an iPhone contract that I never authorized. These charges have been app**** to my account error since April 2024.
Despite my repeated attempts to resolve this through customer service calls and emails, the deductions persist. It is very concerning that my clear communications on this matter have not been understood or acted upon. I request that this issue be investigated urgently and the unauthorized charges be reversed
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
04 Dec 2025, 07:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Dec 2025, 07:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
