AJ
Anna J

1 reviews | Active since Dec 2017

04 Jun 2018, 10:06

VODACOM TAKING MY MONEY

1 May 2018 Vodacom deducted R311.03 from my account but online invoice showing amount of R187.53 ?? I am not aware of any additional cost incurred during April! I don't receive any of my Vodacom invoices at all even though I requested it online!! Also not finding anywhere online where I can query directly with Vodacom. VODACOM PLEASE PAY BACK MY MONEY!

0
Replies (3)
Vodacom
Vodacom's reply04 Jun 2018, 10:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Jun 2018, 12:31
Official

Good Day Anna

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

Craig Julius
Vodacom

AJ
Anna J's update04 Jun 2018, 13:02
Reviewer Update
Vodacom phoned me within the same morning and explained their invoicing system which kind of makes sense. The consulant updated my details and I will now receive emailed invoices and statements. Hellopeter is very helpful to resolve queries quickly.