Vodacom taking my money!

Item: Vodacom
Rating: 1
Author: Janine E

Please can somebody explain to me how R110 airtime was loaded on the 5th October and on the 9th October R47 is left and no calls have been made! Where is my money going? ****************...

Helpful (0)

Replies (3)

Vodacom's replyOfficial

15 Oct 2017, 09:39

Dear Customer,

We are currently investigating this matter and will update you regarding.

Accept our sincere apology for any inconvenience caused.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Kind regards

Vodacom Consumer Websites

Vodacom's reply15 Oct 2017, 09:39

Official

Dear Customer,

We are currently investigating this matter and will update you regarding.

Accept our sincere apology for any inconvenience caused.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Kind regards

Vodacom Consumer Websites

Vodacom's replyOfficial

20 Oct 2017, 13:50

Dear Janine

Please be advised that we have sent you a SMS due to you being unable unreachable.

Regards,

Vodacom's reply20 Oct 2017, 13:50

Official

Dear Janine

Please be advised that we have sent you a SMS due to you being unable unreachable.

Regards,

Janine E's updateReviewer Update

23 Oct 2017, 07:48

Dear RJ Thank you for your response. Sorry I missed your calls, I did try calling 082 111 as you requested but nobody knew who to direct my call to. Please can you contact me again on the same contact number. Thanks Janine

Janine E's update23 Oct 2017, 07:48

Reviewer Update