Vodacom taking money without my approval.

Item: Vodacom
Rating: 1
Author: chris V

Vodacom keen adding subscriptions to my account. I have removed the sim from the router en send the message to stop all. Even phone the customer care and they confirmed there was no subscription, but my account ballance keep escalating daily. I have never agreed to any subscriptions and will not pay for this. I will reverse my debit order and only pay what I had agree to in my contract.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

17 Feb 2019, 16:08

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply17 Feb 2019, 16:08

Official

Vodacom's replyOfficial

18 Feb 2019, 11:00

Dear Christiaan

Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply18 Feb 2019, 11:00

Official

Dear Christiaan

Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.

Have a great day further.

Vodacom Consumer Website Team