Vodacom taking money out of my account, and not interested in telling me why or what went wrong for this to happen

<p>I posted the below review on this website in order to try and get some answers why vodacom deducted more than R15 000 from my bank account ********ly, without any prior notice, without me even having an account with vodacom. I then recieved an email from a senior cunsultant named Luigi asking me to provide him with some backround as to what had happened etc. However it seems as though vodacom does not care if they ***** money out of people's accounts as I thaught that I would at least have some feedback as to why they deducted the money out of my account. I have also now been waiting a week for a call from a supervisor as to what had happened and why it happened. Unfortunately it seems that the people at vodacom responding to these posts are as useless as the people running their accounts. Thank you Luigi for not giving me any feedback at all. So the case sits like this, Vodacom took more than R15 000 out of my account although I do not owe them a single sent. They then made it my problem to reverse the debit orders at the bank and carry the costs of all the banking fee's. To date I still do not know why they took the money out of my account, without any notice at all. This is absolutely rediculous!!!!! See below my previous post that had absolutely no feedback</p> <p> </p> <p>I recieved an sms from vodacom that my payment of R15 734.32 does not reflect and that I need to make payment urgently. I immediately phoned in as I know that I have no payment outstanding. After arguing with me for 10 minutes the lady who assisted me checked my account and saw that I had no payments outstanding and that everything was up to date, that vodacom made an error. She then told me that vodacom already put the debit order through to the bank, and that I had to stop it myself at the bank. I asked her what the reason was that vodacom would deduct R15 734.32 from my bank account, and she told me she did not know, but would escalate the matter to her supervisor. I was promised that the supervisor would phone me back, however that never happened. I would like to know from vodacom: 1. what error was made in order for them to decide to deduct R15 734.32 ********ly from my account 2. Why was I not contacted before the debit order was sent through to the bank? Surely if there are monies outstanding someone is supposed to phone or send an email or sms asking when payment would take place before money is just deducted from my account 3. Why did I not recieve a call from the supervisor as promised giving me the answers to the above two questions 4. What will be done to ensure this error is not made again 5. Will vodacom be responsible for the bank charges that I have occured due to their error</p>