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Philip M
1 reviews | Active since Nov 2018
30 Nov 2020, 12:54
Vodacom taking money not giving bundles
Bought a R 159.00 bundle ( 5gb + 5gb) money was taken from account however did not receive bundle contacted customer care was on the line for 17 min and was routed to the rating service section without any feedback and was not called back after they had all my details. Shocking once again
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Replies (3)
Vodacom's replyOfficial
30 Nov 2020, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2020, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Philip M's updateReviewer Update
30 Nov 2020, 14:41Call was cut again and problem has still not been resolved.
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Philip M's update30 Nov 2020, 14:41
Reviewer Update
Call was cut again and problem has still not been resolved.
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Philip M's updateReviewer Update
30 Nov 2020, 15:40Matter was resolved satisfactorily. Thank you Vodacom.
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Philip M's update30 Nov 2020, 15:40
Reviewer Update
Matter was resolved satisfactorily. Thank you Vodacom.