1 reviews | Active since Aug 2012
Vodacom taking money from my account without validating
Vodacom are threatening me with having to hold a minimum balance of R29 in my account. I am overseas. I deposited R55. I had them, through their useless BOT, phone me to explain. They cut the call and THEY TOOK MY DEPOSIT without explanation or justification. I deposited another R34 and they again took R30 without any explanation. R5 in all was in respect of SMS's. Accepted. I've used SMS's over the years that I have been overseas to keep my account active, as Vodacom had instructed me to do. Now they require, I was told, R29 A MONTH TO KEEP MY ACCOUNT OPEN. Staff are shielded by this frustratingand, inadequate BOT of theirs to make them unavailabe to public enquiry. Here in the UK, the regulators would be onto them very quickly. Vodafone, their parent, does not behave in this manner. COME ON VODACOM ..... 25 YEARS OF MY CUSTOM and must I now resort to a complaint with ICASA?
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
1)Where is my R55 deposit?
2) Where is my additional R30.
3) Today I see that you have suddenly now increased the number of items showing on my bill BUT Why can't I find the amounts debited and the itemised reasons. The above R55 is unaccounted for as a debit ..... It's just 'GONE'.
Please answer accordingly.
PLUS:
Your warning SMS to me stated .... Hi, to keep your Vodamail service active, please ensure that you have an airtime balance of R29,00 between 25-30 October 2022. T&Cs apply. Further together. Vodacom. ..... In reply I deposited the above funds, which have been taken without justification.
In your private message to me you stated that this is to be monthly. The SMS does not state that.
Why, after 25 years of maintaining my account, does Vodacom suddenly require a monthly deposit?
Please reply to my queries publicly and not privately like your last reply. Let's be patent and open for any who may be interested, to see.
1)Where is my R55 deposit?
2) Where is my additional R30.
3) Today I see that you have suddenly now increased the number of items showing on my bill BUT Why can't I find the amounts debited and the itemised reasons. The above R55 is unaccounted for as a debit ..... It's just 'GONE'.
Please answer accordingly.
PLUS:
Your warning SMS to me stated .... Hi, to keep your Vodamail service active, please ensure that you have an airtime balance of R29,00 between 25-30 October 2022. T&Cs apply. Further together. Vodacom. ..... In reply I deposited the above funds, which have been taken without justification.
In your private message to me you stated that this is to be monthly. The SMS does not state that.
Why, after 25 years of maintaining my account, does Vodacom suddenly require a monthly deposit?
Please reply to my queries publicly and not privately like your last reply. Let's be patent and open for any who may be interested, to see.