Vodacom taking money from cancelled contracts

Item: Vodacom
Rating: 1
Author: Hanjo R

Good day Vodacom Customer Care,

Please explain after I have cancelled all my contracts as being overseas why I'm still receiving direct debits from Vodacom?

This is unacceptable and I require an explanation of why this is still occurring.

VODACOM *** I*** VODACOM *** I***

Helpful (0)

Replies (2)

Vodacom's replyOfficial

04 Nov 2020, 07:16

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply04 Nov 2020, 07:16

Official

Hanjo R's updateReviewer Update

04 Nov 2020, 11:43

This is again an automated response as I thought. This has been one of the worst experiences to deal with Customer Care that don't take service delivery serious.

I haven't received any Invoices from Vodacom as all contracts are cancelled.

I'm still waiting for a refund as promised by Vodacom for debiting my account when the cellphone contract was converted to prepaid on 30 September and again Vodacom debited my account in October and November.

Please advise why this bad practice is still continuing and if I should get my lawyers involved.

Hanjo R's update04 Nov 2020, 11:43

Reviewer Update