1 reviews | Active since Feb 2013
Vodacom taking money for unwanted services
Four months ago Vodacom started charging me for Vodafone Live games and entertainment services I did not subscribe to and do not want. At the shop these services was stopped and I was told my worries are over. Yet they keep on charging me. I kept on complaining every month. Last month I even got a call back (utterly surprisingly) and was assured all is stopped. I was even promised a refund - nothing happened so just another lie. Unsurprisingly, I still get billed for these unwanted services. This is never ending. Vodacom is simply *****ing money every single month. Imagine they do this across the millions of subscribers. This should be something the Hawks should investigate? Unfortunately my contract only expires in a few months time. I have no doubt that after 20 years with Vodacom I will have to move to another network as this is just plain and simple theft and I need to get out of it. Vodacom is by far the worst nightmare from a customer service perspective in the country. Please be warned about these thieving practices.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
