DB
Danie B

1 reviews | Active since Feb 2013

07 Jun 2018, 07:47

Vodacom taking money for unwanted services

Four months ago Vodacom started charging me for Vodafone Live games and entertainment services I did not subscribe to and do not want. At the shop these services was stopped and I was told my worries are over. Yet they keep on charging me. I kept on complaining every month. Last month I even got a call back (utterly surprisingly) and was assured all is stopped. I was even promised a refund - nothing happened so just another lie. Unsurprisingly, I still get billed for these unwanted services. This is never ending. Vodacom is simply *****ing money every single month. Imagine they do this across the millions of subscribers. This should be something the Hawks should investigate? Unfortunately my contract only expires in a few months time. I have no doubt that after 20 years with Vodacom I will have to move to another network as this is just plain and simple theft and I need to get out of it. Vodacom is by far the worst nightmare from a customer service perspective in the country. Please be warned about these thieving practices.

0
Replies (2)
Vodacom
Vodacom's reply07 Jun 2018, 10:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DB
Danie B's update18 Jul 2018, 15:11
Reviewer Update
Well well well. After being contacted (!) and promised all has been removed AND that I will get a refund as well (!!!), surprise surprise, nothing has happened. I still get billed for nonsense. I cannot wait to get out of the clutches of Vodacom.