GR
George R

1 reviews | Active since Mar 2009

12 Oct 2017, 21:47

Vodacom taking money for nothing

Vodacom is taking R1.00 from my wifes prepaid cell everyday. When we phone the call centre to complain about this they tell her she has subscribed to one or other game. This is a load of *******. As pensioners we most definitely do not play games on the cell phone. A while ago this happened to me on my cell phone. This is just another way Vodacom is pinching our money.

0
Replies (2)
Vodacom
Vodacom's reply13 Oct 2017, 06:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Oct 2017, 08:22
Official

Dear George,

Thank you for taking my call.

As discussed, your query has been addressed and resolved.

Regards,

UW