Vodacom taking money for canceled contracts - *********** agents

Vodacom has absolutely no idea what customer service is. Do not mention the incompetence of call agents. In Nov 2020 I called to cancel. 2 of my 5 contracts with Vodacom and after a 20min call I was assured that the contracts were canceled. I had a funny feeling 1 week ago and I called in to make sure that it was canceled, guess what?! My instincts were right and nothing was canceled so I will be debited again in Jan for following the correct process! The operator assured me once again she has canceled the contracts and I would receive a sms as confirmation in 48hrs, I am still waiting for the sms! Also, I gave her the time and day I called into vodacom to cancel my contracts so that they have proof and conformation that I called into cancel! Sadly, after 17 years of being with Vodacom this is the last straw, I will be canceling all my contracts. Vodacom does not care for their customers!