Vodacom taking money, but not providing me with my data

Item: Vodacom
Rating: 1
Author: Mohsin G

I'm on a professional plus account. Bought data on 29/11 on my credit card. Money has been taken from my account, but I have still not yet received my data despite numerous calls. Vodacom is one of the worst networks when it comes to customer service.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

03 Dec 2020, 14:13

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Dec 2020, 14:13

Official