Vodacom taking money but fail to provide the product

So I decided to buy some data from the vodacom app. I purchased a R20 deal with gave me 125mb data + 125mb free for seven days, however, the app had no problem taking my money but failed to give me my data. Trying to resolve this over social media is a headache as I get asked stupid questions like “what were the last 2 handheld devices you used on this number?”, really? How is that part of the authentication process? I don’t keep track of what phones I used and used to have as I’ve always used iPhone. Vodacom, sort out your service delivery and your social media team. *********** and unnecessarily complicated.