Vodacom taking me for ride and no Fibre

At the end of July we saw a Vodacom Fibre Adverti*****t. We decided to apply. Both me and my wife. On August 1st we where both phoned. She was phoned from *** @ 10h43 on her Vodacom number. I was phoned from *** @10h44. She was offered a 50 up/ 50 down deal for R699. We where both on the phone. I was offered 50 up/ 50 down deal for R 499.00 She canceled her deal and we took my deal because it was cheaper.

We have been with Axxcess for 4 years @ R 600 plus. In this 4 years we where never down for one day. The only reason we took the Vodacom deal was because it was cheaper. I was offered a cheaper deal because of being a customer for more than 10 years.

We where still with Axxcess in August but Vodacom delivered the rooter 3th of August. We had to go to Hello Peter to leave a review to get our Fibre connected in September. We got a weird invoice in October so on 3 Nov my wife ask on Twitter. They could not give answers and promise to phone me. On 10 Nov 2022 we received a invoice we immediately notice that the WiFi was now R649.00

My wife then again ask on Twitter and on Friday again. We finally got a ref number SR***. No communication till Today. We even sent the quoted with no amounts on it to Vodacom on Twitter. Saturday and Today are wifi is off. Saturday we got connected again. Today sitting at home no wifi. We log a call at 07h16 in the morning. Vodacoms reply was the area is off. At 10h27 we phoned again... A nice lady tried some troubleshooting methods but no Fibre. She logged a call... A call was NEVER LOGGED REF SR***. We have to wait 24 to 72 hours before we would receive any help. My wife work from home and needs the internet. No work was done today I days money down the drain. I hope we will get a refund for everyday without internet because we are not receiving a service from Vodacom. Did you see how much you charge per one gig. If she needs to Hotspot from her phone for 72 hours it will cost as the Fibre for the month. On Axxcess through Vuma we where not down one day in 4 years maybe 2 hours 2 days during a 4 year period.

Today 15h10 we where phoned about the Fibre ***. The guy on the phoned said I agree to pay R749 and got a R 100 discount. You must be joking why would I then cancel Axxcess. On Twitter after the call they keep on asking for the quoted we sent that on Friday... There is no amount we would have phone back that day if we say the amount he mentioned. Why would we lie... I mean our account is in credit for R 2000 plus we always pay and we always upgrade.

Why is Vodacom making a joke off their clients and why can they not go back to call recordings. All Calls are recorded they say. I need that call recording and I need my Fibre fixed or a refund on the days without internet and I did not agree to R 649.00 you are more than welcome to take your deal and refund me. Vodacom social media is full off complains with no word from Vodacom. Sad to say that the day has come whereby Vodacom is making me a lair and we are not getting any service. Let's see if this will get a answer.