Vodacom taking from the elderly

My 76yr old father took out a contract 3 years ago and vodacom kept adding amounts to his statement. It got so bad that they deducted all his money every month and it resulted in his medical aid lapsing as he is old and does not use the mobile app and keep track. When he realized he went to vodacom and they assured him things will be sorted. He cancellez it after the 2yrs but last month they deducted R1500 again. He went to the shop where they were very happy to open a contract from the beginning and they told him that he must go to Midrand/Randburg. My father is ****en old now he must travel so far for ***. Is this now your new money making scheme because there are so many competition and your network is the ***est. I excpect all monies to be reversed and someone to call him urhently and sort this *** out..

Trisha ***