pM
precious M
1 reviews | Active since Oct 2012
29 Nov 2022, 07:56
Vodacom taking forever to resolve an issue and blocking my number while the fault is on their side.
Vodacom migrated my contract without my consent in June and I have been trying hard to get it fixed by them. They have tried several times but they still haven't managed to get my contract back to the original cost. I contacted them again on the 19th of October on Facebook and all I have been getting from them is your issue is being attended to up until now. Last week Friday they blocked my number and I spoke to them on Facebook again and there is no action but only promises. II don't have time for these silly games dear Vodacom, can you sort out your mess please.
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Replies (2)
Vodacom's replyOfficial
29 Nov 2022, 08:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Nov 2022, 08:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
pM
precious M's updateReviewer Update
06 Dec 2022, 14:31Dear vodacom,
Can you please give this query attention, I am currently not able to use my 12 numbers and this is inconveniencing me. I can already see the same pattern we had been following for the past 6 months where you push my query around and eventually everything goes quiet. Someone contacted me from your IT department on Friday and promised to resolve the issue but I am still offline, I cannot make payments and you have stopped my debit order God knows how and why. Can I get this resolved please, I don't have time to keep on following up on you.
Can you please give this query attention, I am currently not able to use my 12 numbers and this is inconveniencing me. I can already see the same pattern we had been following for the past 6 months where you push my query around and eventually everything goes quiet. Someone contacted me from your IT department on Friday and promised to resolve the issue but I am still offline, I cannot make payments and you have stopped my debit order God knows how and why. Can I get this resolved please, I don't have time to keep on following up on you.
pM
precious M's update06 Dec 2022, 14:31
Reviewer Update
Dear vodacom,
Can you please give this query attention, I am currently not able to use my 12 numbers and this is inconveniencing me. I can already see the same pattern we had been following for the past 6 months where you push my query around and eventually everything goes quiet. Someone contacted me from your IT department on Friday and promised to resolve the issue but I am still offline, I cannot make payments and you have stopped my debit order God knows how and why. Can I get this resolved please, I don't have time to keep on following up on you.
Can you please give this query attention, I am currently not able to use my 12 numbers and this is inconveniencing me. I can already see the same pattern we had been following for the past 6 months where you push my query around and eventually everything goes quiet. Someone contacted me from your IT department on Friday and promised to resolve the issue but I am still offline, I cannot make payments and you have stopped my debit order God knows how and why. Can I get this resolved please, I don't have time to keep on following up on you.