1 reviews | Active since Apr 2018
Vodacom taking data
I have a top up contract from Vodacom which I have already have for years. My contract let me buy data. Which I do I day before I loss the data that I do not use.
I Sunday morning I bought data because mine would have expired 22/04/2024. Well yesterday when I check my 6 gig was gone. Why Vodacom... I do this every month so I know how it works. It seems not one month passes without having a issue with Vodacom.
Your social media team now says it expired on Monday. Yes I know but every month I buy before it expires and then I still have the previous month data. I know because my parents also does this.
Another thing I need a email address where I can sent my 30 day cancelations please. I want a email address that I have proof.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Feedback was given the problem is that you took the data and you should not have taken it. That the problem... I loaded that that the six gig would not be taken... Just like I do every month please explain why this month is different.
It's not fair how you change terms and conditions to suite you. That's my problem.
I need to know why this month is different please explain. That's why I left a review to get answers not to a answer that still give no explanation.
Also I need to know when my Fibre contact expires your social media team is off now help and I need a email address for cancelations. Previous experience has teach me that I need to have a proof when dealing with Vodacom as I am unable to get recorded phone calls.
Get back to me ASAP... I had enough.
Feedback was given the problem is that you took the data and you should not have taken it. That the problem... I loaded that that the six gig would not be taken... Just like I do every month please explain why this month is different.
It's not fair how you change terms and conditions to suite you. That's my problem.
I need to know why this month is different please explain. That's why I left a review to get answers not to a answer that still give no explanation.
Also I need to know when my Fibre contact expires your social media team is off now help and I need a email address for cancelations. Previous experience has teach me that I need to have a proof when dealing with Vodacom as I am unable to get recorded phone calls.
Get back to me ASAP... I had enough.